Pearson Scheduled Maintenance

On Sunday, September 21, 2014 there will be server maintenance that will affect the knowledge base. While answers on the 24/7 Technical Support site will still be available, from 1:00 a.m. to 7:00 a.m, you may experience broken images within answers.

Thank you for your patience as we work to improve your support experience.

WebAssign Scheduled Maintenance

WebAssign will be offline and unavailable on Sunday, September 21 from 2-2:30 a.m. CST for scheduled maintenance. We apologize for any inconvenience.

Educational Technology Services Training Calendar Now Available

Educational Technology Services training dates for Fall 2014 are now available at the url below.

Register Online for Educational Technology Workshops: 

https://utdallas.qualtrics.com/SE/?SID=SV_5oKU79wiSvQ08WV

The Fall 2014 sessions include:

  • Introduction to Clickers
  • Introduction to Qualtrics
  • eLearning
    • Getting Started
    • Using the Grade Center
    • Enhancing Student Communication
    • Encouraging Student Collaboration with Groups and Wikis
    • Assessing your Students with Rubrics & Assignments
    • Assessing your Students with Tests
    • Using Turnitin to Encourage Academic Integrity
    • OPEN LABS

PLEASE NOTE: The ETS eLearning Team also offers specialized one-on-one, small group, and departmental training.  If you are interested, please complete the Special Training Request form.

Solution if WebAssign Asks you to Log-In

Originally posted on UT Dallas eLearning Team:

If WebAssign asks you to log-in when accessing it through eLearning, please follow these instructions:

This problem occurs when the Web browser is not configured to accept third-party cookies.  To resolve the problem, configure the browser to accept third-party cookies and try again.

To configure your browser to accept third-party cookies, refer to the instructions for your browser.
 

  *   Firefox 12 or later: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences<http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences>

  *   Internet Explorer 8 or later: windows.microsoft.com/en-US/windows7/Block-enable-or-allow-cookies<http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies>

  *   Safari 5.1 or later: support.apple.com/kb/PH11913<http://support.apple.com/kb/PH11913>

  *   Chrome 19 or later: support.google.com/chrome/bin/answer.py?hl=en&answer=95647<http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647>

If this still does not work, please uninstall and re-install Java.

View original

Solution if WebAssign Asks you to Log-In

If WebAssign asks you to log-in when accessing it through eLearning, please follow these instructions:

This problem occurs when the Web browser is not configured to accept third-party cookies.  To resolve the problem, configure the browser to accept third-party cookies and try again.

To configure your browser to accept third-party cookies, refer to the instructions for your browser.
 

  *   Firefox 12 or later: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences<http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences>

  *   Internet Explorer 8 or later: windows.microsoft.com/en-US/windows7/Block-enable-or-allow-cookies<http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies>

  *   Safari 5.1 or later: support.apple.com/kb/PH11913<http://support.apple.com/kb/PH11913>

  *   Chrome 19 or later: support.google.com/chrome/bin/answer.py?hl=en&answer=95647<http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647>

If this still does not work, please uninstall and re-install Java.

FYI – eLearning Maintenance Outage – 2-5 am Sept.4 (Thu)

A three-hour maintenance outage has been scheduled for Thursday, September 4, from 2-5 am (early morning) to apply an update to eLearning to address the server issues users have experienced recently.  During this time, eLearning will not be available.  If you have any questions, please contact elearning@utdallas.edu.

eLearning Outage – Sept. 3

We are aware of today’s issues with eLearning.  We are again working closely with Blackboard to get it back up ASAP.  Please know that once this is cleared up, we will follow-up with conversations with Blackboard to determine what steps they need to take to dramatically improve services. 

Thank you for your patience.

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