Turnitin Service Alert

Turnitin (plagiarism software) has reported a service degradation early this morning from 3:02 AM – 4:06 AM CST. During this time, no user would have been able to submit Turnitin assignments.

If your students were affected by this outage, please email elearning@utdallas.edu.

Exam Passwords when using LockDown Browser

If you are using LockDown Browser for an exam your giving in eLearning, it is important to remember that you set the test in the Respondus Lockdown Browser tool, NOT in the Test Options.  This is an issue that’s come up several times already this semester.  Below are instructions on where to set your LockDown Browser exam password.

 

HOW TO change the password for a LockDown Browser exam

 

Go to Control Panel > Course Tools > Respondus LockDown Browser.

 

Click the drop-down button beside the test you’re editing. Choose Modify Settings.

 

Type in your password. Click Save and Close.

 

You’ve now added your password to your LockDown Browser exam.

 

PLEASE NOTE:

When you turn on LockDown Browser for an exam, if you go into the exam’s Test Options, you’ll see a randomly generated password. DO NOT CHANGE THIS PASSWORD! If you edit this password in any way, your test will not open for your students.  Instead, use the instructions above to edit your password.

 

For more information on using LockDown Browser in eLearning, click here to watch our video tutorial.  Please email elearning@utdallas.edu if you have any questions.

eLearning issues

Blackboard (UTD’s eLearning vendor) uses Amazon Web Services (AWS) to host several services that are integrated into eLearning. Amazon is reporting a major outage that is affecting thousands of web services, including those used in eLearning.  Amazon is working to address the issue ASAP.  Below is a list of services that affect UTD eLearning users.

 

  • Respondus LockDown Browser
  • In-Line Grading of assignments
  • Accessing Collaborate recordings and files (web conferencing)

 

If you have any questions, please email elearning@utdallas.edu.  Thank you for your patience.

Echo 360 – Maintenance Completed

The Echo 360 maintenance has been completed, and Echo 360 has returned to normal service. If you use Echo 360 Personal Capture, please login and download the newest version of the Personal Capture software suite. For any questions, please email echo360@utdallas.edu.

Echo 360 Outage – 02/17

Echo 360 will undergo maintenance on Friday, February 17th and will be unavailable from 2-5 PM. We apologize for any inconvenience.

Browser Support for eLearning

We have heard from users who have experienced significant eLearning issues when using outdated versions of Internet Explorer. IE 9 and 10 are not supported by Blackboard (our eLearning vendor). If you are using one of these versions, we recommend that you upgrade to IE 11. If you have any questions, please contact elearning@utdallas.edu.

Click here to check your browser.

eLearning Training & Open Labs

This Spring, the eLearning team offers the following training and support services for faculty and staff:

 

  • Training: This semester, we offer eLearning training for faculty and staff on a one-to-one, or group/ departmental basis. We provide hands-on training at our training room (JSOM 2.224), or we can come to your office/ conference room. Please use our SPECIAL TRAINING REQUEST FORM to view the list of topics and to request a session.

 

  • Open Labs: We hold open labs, where faculty & staff can walk in, to receive hands-on assistance with eLearning tools. No registration required. You are welcome to bring your own device. Labs are held EVERY  FRIDAY, 10:00 AM – 12 NOON, AT JSOM 2.224

 

To revisit the above information and more, please visit: www.utdallas.edu/elearning. For any questions please email elearning@utdallas.edu .