ETS Website Survey Request

The Educational Technology Services (ETS) team is seeking feedback for ways to update and improve the ETS website to better meet the needs of the UTD community. Please take a moment to fill out this survey.

Thank you.

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How to Manage Storage Space in Your Course

Each course comes with a content collection where you can store your course materials. The storage space is limited, so if you run out of space, you will need to make some changes. We’ve listed two steps you can take if you run out of storage space in your course.

Delete unused files

Some faculty and staff will add files into the Content Collection over time but never delete the old files they no longer use. Since courses have limited storage space, it’s recommended that users periodically delete any files (especially large files) they no longer use so that the storage space can be cleared.

Please note that deleting an item from the Content Collection requires two steps: the first is to move the item to the Recycle Bin. The second step is to then empty the Recycle Bin so that the file is removed, thus freeing up storage space. Complete both steps to ensure that your file is deleted.

If you would like to check how much space your course has, please follow these steps:

  1. In your Content Collection, click the arrow beside “Course Content: [your course-id]” at the top of the page, then click Edit Settings.
  2. Scroll to Quota Information. The number next to Available Quota will be how much storage space you have available in your course.

Utilize CometSpace (Box)

If you’ve already deleted all the unnecessary files in your course but still need more space, the eLearning team recommends utilizing CometSpace (provided by UTD).

UTD faculty, staff, and students have access to one terabyte of storage with CometSpace (through Box) when they sign in with their UTD email account. Faculty and staff can store their files in Box, then share the files to grab a link and post in eLearning. Users will be directed to Box to access the file instead of eLearning.

For assistance with CometSpace, please contact the OIT Help Desk at x2911 or assist@utdallas.edu.

REMINDER: eLearning OUTAGE Scheduled – Oct. 3 (11pm) – Oct. 4 (5am)

Blackboard (UTD’s eLearning vendor) will perform maintenance to the data center from 11pm CST, Oct. 3 (Thursday) through 5am, Oct. 4 (Friday). During this 6-hour maintenance window, Blackboard expects an extended service outage during which eLearning will not be available.  We strongly recommend users plan not to use eLearning during this time.

If you have any questions, please contact elearning@utdallas.edu.

eLearning OUTAGE Scheduled – Oct. 3 (11pm) – Oct. 4 (5am)

Blackboard (UTD’s eLearning vendor) will perform maintenance to the data center from 11pm CST, Oct. 3 (Thu) through 5am, Oct.4 (Fri). During this 6-hour maintenance window, Blackboard does expect an extended service outage during which eLearning will not be available.  We strongly recommend users plan not to use eLearning during this time.

If you have any questions, please contact elearning@utdallas.edu.

Reminder to Double-Check Your Exam Settings

If you offer an exam in eLearning, it’s recommended that you double-check your settings before the exam date to prevent any confusion or difficulties. To help you out, here are the main issues the eLearning and Testing Center teams experience.

Test is not available

Test availability is one of the most common reasons for exam difficulties. By default, eLearning sets exams to be unavailable when they are deployed, so instructors and course builders will need to make sure they set the exam to be available once they are satisfied with the test and the rest of its settings.

Availability setting

Availability dates are incorrect

Make sure that the After and Until availability dates of your exam are set. If your exam will be offered in the Testing Center, please make sure the settings match not only what they have on file but also the Testing Center hours. Operating hours can be found on the Testing Center website.

Availability dates

Password is incorrect

The Testing Center will use the password you provide them, so if it doesn’t match the password you set, there will be delays.

There’s no test

It might be hard to believe, but some instructors will schedule a test and completely forget to build and/or deploy the exam in the course. Take one more look at your course before exam day to make sure the exam is actually there.

If you would like eLearning to check your exam, please email us at eLearning@utdallas.edu.

Browser Support and eLearning

eLearning can be accessed on most modern browsers, but Blackboard (the provider of eLearning) does not support all of them. Using an unsupported or outdated browser can cause problems with elements such as assignments and tests. To ensure that your eLearning experience is as smooth as possible, please access eLearning using one of the following browsers:

  • Firefox
  • Chrome
  • Safari
  • Microsoft Edge

Please also ensure that your browsers are up-to-date. You can use the Blackboard Browser checker tool to see if your web browser is supported.

A note on Internet Explorer: As of 2018, Blackboard no longer supports the Internet Explorer browser. Comets are advised not to use Internet Explorer to access eLearning.

You can find more information about browser support on Blackboard’s website.

Browser support on mobile devices

While eLearning can be accessed on mobile apps such as the Safari and Google Chrome mobile web browsers, functionality is currently limited. eLearning recommends that all Comets use the Blackboard mobile apps when they are on their mobile phones or tablets. You can learn more about the mobile apps in our previous blog post.

Course Add/Drop Reminders

With the Fall 2019 semester in full swing, the eLearning team would like to provide some information regarding course enrollment updates.

Students

It can take up to 48 hours for course adds/drops to fully update in eLearning. If your eLearning course list is still not updated after that time, please reach out to us at eLearning@utdallas.edu with your Net ID and the course numbers of the courses in question (e.g. CS 2301.001).

Instructors

Instructors who do not see specific courses in their eLearning should contact their department first to ensure that they are scheduled to teach the course(s) in question.

TAs

Teaching assistants can only be added after their faculty member follows the instructions found on the Add a TA page (also located at the bottom of eLearning). If there are any questions regarding the process, please contact scheduling@utdallas.edu.