Extended Maintenance OUTAGE – Feb.27 (Tue), 2-6am

A four-hour extended maintenance outage has been scheduled for Tuesday, February 27, from 2-6am (early morning) to add hardware and resources in order to improve eLearning performance.  During this time, eLearning will be UNAVAILABLE.  If you have any questions, please contact elearning@utdallas.edu.

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OIT Emergency Maintenance – Friday (2/16) from 5-9pm

OIT will conduct emergency maintenance Friday evening (tonight) from 5pm to 9pm. While OIT does not anticipate any impact to users, there may be periods when users are unable to log into eLearning.  (Users already logged into eLearning should not be impacted by this maintenance.)  Please see the notification from OIT below. If you have any questions, please contact the OIT Helpdesk at 972-883-2911 or assist@utdallas.edu.

 

Emergency Load Balancer System Maintenance  

UT Dallas community,

OIT will be conducting emergency maintenance on the Load Balancer System today, 2/16/2018 from 5:00 PM to 9:00 PM CST. We do not anticipate any impact to production environment, however the following services could be impacted:

  • Most UT Dallas internal and external webpages
  • Authentication system to applications (including eLearning)
  • Email for students, staff, and faculty

Thank you for your patience while we continue to improve our services.

Possible Service Interruption – Friday, Feb.16 (1-5AM CST)

On Friday, February 16, Blackboard will perform a firmware upgrade. This maintenance will take place between 1am-5am CST (early morning).  Blackboard anticipates no interruption in service as a result of this work; however, they cannot entirely rule out brief periods of intermittent connectivity.  We recommend against taking online exams during this four-hour window.  If you have any questions, please contact elearning@utdallas.edu.

RESOLVED: eLearning Outage

eLearning is back up and users are now able to log in.  Our LMS Tech team is working with Blackboard to determine the cause of the issue, and Blackboard engineers continue to closely monitor the system.  If you have any questions, please contact elearning@utdallas.edu.  Thanks again for your patience.

eLearning Outage

We’ve hearing from users reporting they are unable access eLearning.  Our LMS Tech team has contacted Blackboard and are working to resolve the issue as quickly as possible. Thank you for your patience.

Campus Firewall Maintenance – Feb.1, 4-7am

OIT has scheduled emergency firewall maintenance on Thursday, February 1st, from 4-7am.  During this time, users may experience brief disruptions in some services, including eLearning.  If you have any questions, please contact the UTD Helpdesk at 972-883-2911 or email assist@utdallas.edu.  Please monitor the OIT Twitter Feed for updates during the maintenance period.

Possible Service Interruption – Jan.19 (11pm) – Jan.20 (3am)

This weekend, Blackboard will perform scheduled datacenter infrastructure maintenance to replace hardware which will reach end-of-life in March 2018. This maintenance will take place between 11pm January 19 (Friday night) and 3am January 20 (early Saturday morning).  Blackboard anticipates no interruption in service as a result of this work; however, they cannot entirely rule out brief periods of intermittent connectivity.  We strongly recommend users against taking online exams during this four-hour window.  If you have any questions, please contact elearning@utdallas.edu.