LTI OAuth WebAssign Issue

Over the weekend on 4/25 from approximately 8:00 am until 4:40 pm, the eLearning site was experiencing a security certificate issue. This certificate issue may have also caused the LTI OAuth WebAssign Issue. If you are still experiencing the LTI OAuth Error in WebAssign, please follow these instructions below. If this still does not work, please email us at elearning@utdallas.edu along with full screenshots of the issue.

WebAssign has currently been having issues with Java, and it can result in an LTI OAuth Error screen. There is a workaround for this issue – located below. If this solution does not work in Chrome or Firefox, please update Java. If that does not work either, you will need to turn down your java security settings to medium (instructions on this are provided below the Chrome and Firefox instructions).  Once you have turned down the settings to medium, please try the workaround again.

For Chrome, you will need to click on the control tool located on the far right upper corner below the close button or x. Next, select new incognito window.

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In the new window, you will see this icon (looks like a spy) indicating you are in incognito mode:

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Next, login to https://elearning.utdallas.edu/ and go to the course with WebAssign. You should be able to get into it now.

For Firefox, you will need to click on the control tool located on the far right upper corner below the close button or x. Next, select new private window. The private window will have the little mask icon on it (see the picture).

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Next, login to https://elearning.utdallas.edu/ and go to the course with WebAssign. You should be able to get into it now.

If the above does not work and you have updated Java, please follow the directions on the next page then try the workaround again.

Go to your start menu, type in Java, and find the program called Configure Java.

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In the Java Control Panel, go to the Security tab, set the Security level to Medium, and click submit. Your WebAssign should work now. You can also select edit site list and add https://elearning.utdallas.edu/ to it

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