eLearning Training & Support Information – Spring 2019

As we head into the Spring 2019 semester, we would like to remind everyone of ways to receive training and support on eLearning and other educational technology tools.


  • We offer hands-on training workshops on eLearning and other educational technology tools for faculty, staff and TA/ RAs. For more information on workshop topics and to request training, please click here.
  • We post video tutorials and handouts that explain how to do various teaching and course building tasks within eLearning. To view these tutorials, please visit this page.
  • We offer Online Teaching Certifications to faculty (full-time and adjunct) who teach online or hybrid/ blended courses. These certifications would also benefit Graduate Teaching Assistants (including Post-Doctoral associates) who have instructional responsibilities. For more information please click here.


We have open labs every week to provide hands-on assistance with eLearning and other tools. No registration required. You can stop by during lab hours receive assistance from a member of the eLearning team. Lab schedule and details are as follows:

    10:00 AM – NOON
    JSOM 2.224
    This is a walk-in lab. You can bring your own device or use a lab computer.
    2:00 PM – 4:00 PM
    This is an online/ virtual lab. To receive assistance, you will need to use a desktop/ laptop and join the WebEx session during lab hours.

    Here’s how to join the virtual open lab:

We have a helpdesk ticketing system to assist faculty and staff with eLearning issues. Please email your issue with a detailed description to elearning@utdallas.edu. This will generate a ticket for your reference and a member of the eLearning team will look into the issue and get back to you.

We have an eLearning on-call support number to assist faculty/ staff with urgent after-hours issues in their eLearning course/s. The number to call is 214-208-3408. This will directly put you in touch with a member of the eLearning team. Please note that this service is for faculty/ staff only. We will not be able to assist students. We request to kindly not share this number with students.

For more information please visit our webpage or email us at elearning@utdallas.edu.


Setting Up Respondus LockDown Browser

Setting Up Respondus LockDown Browser

The Respondus LockDown Browser is a tool in eLearning that prevents students from accessing other applications while taking an online exam. This post will walk you through how to set it up for your exam in eLearning.

To require LockDown Browser for your exam, please make sure you already have your exam set up and deployed within your course. Once you have done that, follow the instructions below in your course:

  1. Click Course Tools in the left sidebar.
  2. Click Respondus LockDown Browser. This will take you to the Respondus LockDown Browser Dashboard.
  3. Click the gray arrow to the left of the appropriate exam name, then select Settings.
  4. Select Require Respondus LockDown Browser for this exam.
  5. If you would like to add a password to your exam, enter one in the Password to access exam (optional) Click Save + Close when you’re done.


Please note: If you add a password in this section, the Browser will automatically add a series of letters and numbers to the actual test within eLearning (see the image below).

LockDown String

Do NOT edit this password. The LockDown Browser needs this string of characters in order to properly function. If you need to change the password for the exam, please do so in the Dashboard by following the steps above.

Please also make sure that your students install and use LockDown Browser when they sit for their exams. They will not be able to take the test in a normal web browser. A download link for the LockDown Browser (along with more information about the tool) can be found on our website.

Please email us at eLearning@utdallas.edu with any questions or comments.

eLearning Training Workshops & Open Labs – Fall 2018

Greetings from the UTD eLearning team!

As we head into the Fall 2018 semester, please reach out to us if you need any training or support with eLearning or related educational technology tools.


Open Labs

We hold open labs to provide hands-on assistance with eLearning and other tools. Please stop by during lab hours and you will be assisted by a member of the eLearning team. No registration required. You can bring your own device or use a lab computer. The lab schedule is below:


10:00 AM – NOON

JSOM 2.224


For more information please visit our webpage  or email us at elearning@utdallas.edu.

Merge Course Tool available & Early Student Access for U18 courses


The Merge Course Tool is available in eLearning, and faculty can now use the tool to merge U18 courses. (Any courses that are officially cross-listed in Orion have been automatically merged for faculty.)

TUTORIAL: How to use the Merge Course Tool



Courses will automatically become available to students the morning of the first day of the semester (May 21). If you would like your students to access your course before the first day of class, please complete the eLearning Early Course Access Form.

Upcoming March 3rd Maintenance Impacting Publisher Tools

This weekend from 11pm March 2nd until 3pm March 3rd, Blackboard will replace hardware at on one of its data centers. eLearning users may experience service interruptions to publisher tools (Partner Cloud) during this time. These publisher tools include Cengage Learning, Macmillan Higher Education, McGraw-Hill, Pearson, and Wiley.  Please contact elearning@utdallas.edu if you have any questions.


PLEASE NOTE: This maintenance DOES NOT impact core eLearning functionality (i.e. tests, assignments, discussion boards, etc.).

New in eLearning – Collaborate Ultra, New Box View, and recent Blackboard Upgrade

Welcome to the Spring 2018 semester! You may have noticed some updates in the eLearning interface. Click the links below to view our eLearning Blog posts about each of the updates.

  • New in eLearning – Collaborate Ultra
    Blackboard’s redesigned web conferencing tool provides a much easier-to-use video conferencing functionality that lets you add files, share applications, and use a virtual whiteboard to interact.  Click here for more information, including a video preview.
  • New in eLearning – New Box View (Inline Grading)
    Crocodoc, the service previously used by Blackboard for inline grading, reached its end-of-life in January 2018. It has been replaced by a new inline grading service called New Box view.  Click here for more information, including a video preview.
  • New in eLearning – Blackboard Upgrade (Q2 2017)
    UTD’s eLearning server was successfully upgraded to version Q2 2017 over the break. This update provides improved performance and functionality improvement including expanded drag-and-drop functionality, submission receipts for assignments, email reminders, and more.  Click here for more information about these and other improvements.

New in eLearning – Blackboard Upgrade (Q2 2017)

Over the holiday break, UTD’s Blackboard (eLearning) server was successfully upgraded to Q2 2017. Below are highlights of some of the new/improved functionality.

Drag and Drop Files

When instructors create content items, assignments, and web links, they can now drag files from their computers to the “hot spot” in the Attach Files area. Students can also drag files to upload when they submit assignments. The drag-and-drop feature has been added to the Content Collection, Content Editor, Blank Page, Blogs, Journals, and Portfolios. If the browser allows, you can drag a folder of files and the files uploads individually.


Submission Confirmation Receipts

Students can receive a notification email for each assignment attempt with information about the submission including attached files. A submission receipt is captured at the time of submission and includes information such as attached file information, date, time, etc. This feature provides evidence for academic disputes, giving students assurance about their work. A receipt is generated for each group member when a student submits on behalf of the group, and the anonymous state of an assignment is respected. For assignments with multiple attempts, students receive a different number for each submission.



Faculty can send email reminders from Grade Center columns to students and members of groups who have missing coursework. Students receive a system-generated email that lists the course, coursework, and the due date if included.  Faculty can also send reminders for assignments with anonymous or delegated grading enabled. To protect anonymity, students’ names and attempt statuses aren’t revealed.


Fewer Needs Grading Items

When multiple-attempt assessments are set to calculate using the first or last attempt, there are potentially numerous other attempts that will never be used for the grade calculation. This can be particularly problematic in anonymous or delegated grading scenarios where it can be difficult to determine which attempts are associated with students and therefore require grading. A new filter is now available both in the Needs Grading workflow as well as within the Grade Center to show or hide these attempts. Attempts that won’t calculate towards the assessment grade are now indicated with an icon.

Course Activity Reports

The Course Activity Overview report has been updated to improve the experience for larger enrollment courses. Instructors can filter the report and break down the calculations of student activity by course groups.