Partial eLearning Outage

eLearning experienced a partial outage last night (Sept.18) from 5:30pm until midnight.  The partial outage affected the services listed below.

  • Crocodoc (inline grading for instructors)
  • Collaborate (web conferencing)
  • Social Profiles

PLEASE NOTE: All other eLearning functions were normal during the partial outage. If you have any questions, please contact elearning@utdallas.edu.

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Turnitin Outage

Turnitin is experiencing a service interruption, starting at 5:45am CST, Sept.7. At this time, users are unable to create or submit Turnitin assignments.  Turnitin is investigating the issue. If you have any questions, please contact elearning@utdallas.edu.

 

PLEASE NOTE: This affects Turnitin assignments only. NOT regular eLearning assignments.

eLearning Login Issues

Users are currently unable to login to eLearning at this time. The university’s LDAP (authentication) servers are down. This is also affecting users trying to login to Qualtrics, Box, and other university resources.  OIT knows of the issue, and they are working to resolve this ASAP.  Thank you for your patience.

eLearning Outage Scheduled – May 13 (9pm) – May 14 (7am)

An eLearning outage has been scheduled for 9pm May 13 (Sat) until 7am May 14 (Sun). This 10hr window will be used to upgrade eLearning. During this time, eLearning will not be accessible. If you have any questions, please contact elearning@utdallas.edu.

Turnitin Service Alert

Turnitin (plagiarism software) has reported a service degradation early this morning from 3:02 AM – 4:06 AM CST. During this time, no user would have been able to submit Turnitin assignments.

If your students were affected by this outage, please email elearning@utdallas.edu.

eLearning issues

Blackboard (UTD’s eLearning vendor) uses Amazon Web Services (AWS) to host several services that are integrated into eLearning. Amazon is reporting a major outage that is affecting thousands of web services, including those used in eLearning.  Amazon is working to address the issue ASAP.  Below is a list of services that affect UTD eLearning users.

 

  • Respondus LockDown Browser
  • In-Line Grading of assignments
  • Accessing Collaborate recordings and files (web conferencing)

 

If you have any questions, please email elearning@utdallas.edu.  Thank you for your patience.

Echo 360 Outage – 02/17

Echo 360 will undergo maintenance on Friday, February 17th and will be unavailable from 2-5 PM. We apologize for any inconvenience.