eLearning Training & Support Information – Spring 2019

As we head into the Spring 2019 semester, we would like to remind everyone of ways to receive training and support on eLearning and other educational technology tools.


  • We offer hands-on training workshops on eLearning and other educational technology tools for faculty, staff and TA/ RAs. For more information on workshop topics and to request training, please click here.
  • We post video tutorials and handouts that explain how to do various teaching and course building tasks within eLearning. To view these tutorials, please visit this page.
  • We offer Online Teaching Certifications to faculty (full-time and adjunct) who teach online or hybrid/ blended courses. These certifications would also benefit Graduate Teaching Assistants (including Post-Doctoral associates) who have instructional responsibilities. For more information please click here.


We have open labs every week to provide hands-on assistance with eLearning and other tools. No registration required. You can stop by during lab hours receive assistance from a member of the eLearning team. Lab schedule and details are as follows:

    10:00 AM – NOON
    JSOM 2.224
    This is a walk-in lab. You can bring your own device or use a lab computer.
    2:00 PM – 4:00 PM
    This is an online/ virtual lab. To receive assistance, you will need to use a desktop/ laptop and join the WebEx session during lab hours.

    Here’s how to join the virtual open lab:

We have a helpdesk ticketing system to assist faculty and staff with eLearning issues. Please email your issue with a detailed description to elearning@utdallas.edu. This will generate a ticket for your reference and a member of the eLearning team will look into the issue and get back to you.

We have an eLearning on-call support number to assist faculty/ staff with urgent after-hours issues in their eLearning course/s. The number to call is 214-208-3408. This will directly put you in touch with a member of the eLearning team. Please note that this service is for faculty/ staff only. We will not be able to assist students. We request to kindly not share this number with students.

For more information please visit our webpage or email us at elearning@utdallas.edu.


eLearning Upgrade Outage Scheduled – Dec.29, 10pm – Dec.30 (11am)

An eLearning outage has been scheduled for Saturday, Dec.29 (10pm) until Sunday, Dec.30 (11am).  This 13hr window will be used to upgrade eLearning. During this time, eLearning will not be available.  If you have any questions, please contact elearning@utdallas.edu.


Thanks, and Happy Holidays!

Merge Course Tool now available


The Merge Course Tool is now available in eLearning, and faculty can use it to merge S19 courses. We apologize for the issues experienced last week. Thank you for your patience as we worked to address the issues as quickly as possible. (Any courses that are officially cross-listed in Orion have been automatically merged for faculty.)

TUTORIAL: How to use the Merge Course Tool



Courses will automatically become available to students the morning of the first day of the semester (January 14). If you would like your students to access your course before the first day of class, please complete the eLearning Early Course Access Form.

Spring 2019 Courses; Add TA/Other Users; Early Access

Spring 2019 Courses – Spring 2019 courses are now accessible to instructors in eLearning.  Students are also loaded into these courses; however, these courses are not visible to students until the first day of class (January 14th).

REMINDER: Adding Users to Your eLearning Course

Below are forms to have users added to your eLearning courses. We strongly recommend that all requests be submitted before the Spring 2019 semester begins.


INSTRUCTIONS: How to Add a TA to your eLearning Course

– Request submitted by the Instructor-Of-Record via Orion

– TA must have already completed FERPA training to be added your eLearning course.

FORM: Add a User (Other than a TA) to Your eLearning Course

– submitted by the Instructor-of-Record or Department Head
– requires justification

– will be submitted to Registrar for consideration for approval

Merged Courses

– Courses that are combined in Orion will be automatically merged in eLearning within the week. We’ll send out an email once this is done.

– The Merge Course Tool is not yet available for Spring 2019 courses.  The LMS Tech group will turn on the tool after the Orion-combined courses are processed.


Opening an eLearning Course Early – If you are interested in making your Spring 2019 eLearning course available/accessible to your students prior to the first day of the semester, please complete/submit an ELEARNING COURSE EARLY ACCESS FORM.
PLEASE NOTE: Courses can be opened up to one month prior to the semester start.  So the earliest date for courses to be opened is December 14th.   

Turnitin Maintenance Outage – Sept.22, 10am-6:30pm

Turnitin has scheduled a maintenance outage for Saturday, September 22nd, from 10am through 6:30pm.  This time will be used for proactive emergency maintenance. Users will be unable to submit or grade during this maintenance window, so Turnitin recommends that any submission deadlines be adjusted to fall outside this maintenance window.


PLEASE NOTE: This DOES NOT impact the regular eLearning assignment tool.


Please contact elearning@utdallas.edu if you have any questions.  Thanks.

eLearning Training Workshops & Open Labs – Fall 2018

Greetings from the UTD eLearning team!

As we head into the Fall 2018 semester, please reach out to us if you need any training or support with eLearning or related educational technology tools.


Open Labs

We hold open labs to provide hands-on assistance with eLearning and other tools. Please stop by during lab hours and you will be assisted by a member of the eLearning team. No registration required. You can bring your own device or use a lab computer. The lab schedule is below:


10:00 AM – NOON

JSOM 2.224


For more information please visit our webpage  or email us at elearning@utdallas.edu.

Emergency Datacenter Maintenance – Possible Service Interruption – July 26, 1-5am

Blackboard will perform emergency datacenter maintenance early tomorrow morning, July 26th (Thursday) from 1-5am CST. While we anticipate no interruption in eLearning service, we cannot entirely rule out brief periods of intermittent connectivity. We strongly recommend that students NOT take tests during this maintenance window. If you have any questions, please contact elearning@utdallas.edu.