eLearning issues

Blackboard (UTD’s eLearning vendor) uses Amazon Web Services (AWS) to host several services that are integrated into eLearning. Amazon is reporting a major outage that is affecting thousands of web services, including those used in eLearning.  Amazon is working to address the issue ASAP.  Below is a list of services that affect UTD eLearning users.

 

  • Respondus LockDown Browser
  • In-Line Grading of assignments
  • Accessing Collaborate recordings and files (web conferencing)

 

If you have any questions, please email elearning@utdallas.edu.  Thank you for your patience.

Turnitin experiencing technical issues

Turnitin just sent out notification that some users are experiencing technical issues. They are looking into the issue and are working to resolve it ASAP.  We’ll send out another notification when we receive additional information from them.  We apologize for the inconvenience.

eLearning not accessible due to network issue

Due to network issues, users are currently unable to log in to eLearning.  We will provide an update once the service is restored. Thank you for your patience.

eLearning Service Interruption – Friday, July 29, EARLY MORNING (1-5am)

Blackboard (UTD’s eLearning vendor) will perform maintenance to the datacenter Friday, July 29, from 1-5am CST (EARLY morning).  During this maintenance, eLearning will not be available. If you have any questions, please contact elearning@utdallas.edu.

eLearning Maintenance Outage Scheduled: May 19 (Thu), 2-6am CDT

eLearning will be UNAVAILABLE Thursday, May 19, from 2-6am CDT (early morning) in order to perform server maintenance. During this time, eLearning will not be accessible. If you have any questions, please contact elearning@utdallas.edu.

Emergency Maintenance for eLearning – FRIDAY (TOMORROW) 2-6am CDT

eLearning will be UNAVAILABLE on Friday, May 13, from 2-6am in order to perform emergency maintenance to address performance issues that have affected eLearning recently. During this time, eLearning WILL NOT be accessible.  If you have any questions, please contact elearning@utdallas.edu. Thank you.

eLearning is currently down

eLearning is currently down.  The reason is believed to be LDAP, not Blackboard.  We have been informed that the system admin team is working on getting it back up. We are not sure how long  it would take for the system to be back up. Apologies for the inconvenience. We will post updates on the progress of this issue.