Recent Safari update causes problems when uploading files

Safari released an update for its web browser on March 29th that causes problems for students and faculty when attempting to upload files. Students are unable to upload files to assignments. Faculty are unable to upload files into course content areas. Blackboard is working to fix the issue as quickly as possible; however, it is recommended that users switch to Chrome or Firefox when using eLearning until the issue is resolved.

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Turnitin Maintenance – March 17, 10am-4pm

Turnitin has scheduled a maintenance outage for this Saturday, March 17th, from 10am through 4pm.  This time will be used for hardware updates and performance improvements. Users will be unable to submit and grade during this maintenance window, so Turnitin recommends that any submission deadlines be adjusted to fall outside this maintenance window.

PLEASE NOTE: This DOES NOT impact the regular eLearning assignment tool.

Please contact elearning@utdallas.edu if you have any questions.  Thanks.

Upcoming March 3rd Maintenance Impacting Publisher Tools

This weekend from 11pm March 2nd until 3pm March 3rd, Blackboard will replace hardware at on one of its data centers. eLearning users may experience service interruptions to publisher tools (Partner Cloud) during this time. These publisher tools include Cengage Learning, Macmillan Higher Education, McGraw-Hill, Pearson, and Wiley.  Please contact elearning@utdallas.edu if you have any questions.

 

PLEASE NOTE: This maintenance DOES NOT impact core eLearning functionality (i.e. tests, assignments, discussion boards, etc.).

Extended Maintenance OUTAGE – Feb.27 (Tue), 2-6am

A four-hour extended maintenance outage has been scheduled for Tuesday, February 27, from 2-6am (early morning) to add hardware and resources in order to improve eLearning performance.  During this time, eLearning will be UNAVAILABLE.  If you have any questions, please contact elearning@utdallas.edu.

OIT Emergency Maintenance – Friday (2/16) from 5-9pm

OIT will conduct emergency maintenance Friday evening (tonight) from 5pm to 9pm. While OIT does not anticipate any impact to users, there may be periods when users are unable to log into eLearning.  (Users already logged into eLearning should not be impacted by this maintenance.)  Please see the notification from OIT below. If you have any questions, please contact the OIT Helpdesk at 972-883-2911 or assist@utdallas.edu.

 

Emergency Load Balancer System Maintenance  

UT Dallas community,

OIT will be conducting emergency maintenance on the Load Balancer System today, 2/16/2018 from 5:00 PM to 9:00 PM CST. We do not anticipate any impact to production environment, however the following services could be impacted:

  • Most UT Dallas internal and external webpages
  • Authentication system to applications (including eLearning)
  • Email for students, staff, and faculty

Thank you for your patience while we continue to improve our services.

Possible Service Interruption – Friday, Feb.16 (1-5AM CST)

On Friday, February 16, Blackboard will perform a firmware upgrade. This maintenance will take place between 1am-5am CST (early morning).  Blackboard anticipates no interruption in service as a result of this work; however, they cannot entirely rule out brief periods of intermittent connectivity.  We recommend against taking online exams during this four-hour window.  If you have any questions, please contact elearning@utdallas.edu.

eLearning Outage

We’ve hearing from users reporting they are unable access eLearning.  Our LMS Tech team has contacted Blackboard and are working to resolve the issue as quickly as possible. Thank you for your patience.