Accessing previous term courses

Students are able to access semester courses until the day before the next semester. (e.g. –  Spring 2015 courses were available until May 26 — the day before the Summer semester started.) If a student needs access to a course from the previous semester, the course Instructor must submit the request for the student’s temporary access. Requests must be sent (by the Instructor) to elearning@utdallas.edu.

eLearning Rolling Restart Scheduled – May 20 (TOMORROW), 2-3am (Early Morning)

Blackboard will perform a rolling restart of our eLearning servers on May 20th (WEDNESDAY) from 2-3am (early morning) in order to address minor issues introduced by the recent upgrade. During this one-hour window, eLearning should remain available; however, users taking tests could be affected. If you have any questions, please contact elearning@utdallas.edu.

Upcoming eLearning Service Interruption – Friday, EARLY MORNING (1-5am)

Blackboard (UTD’s eLearning vendor) will perform infrastructure maintenance to the datacenter Friday, May 8, from 1-5am CST (EARLY morning).  A 15-minute or less service interruption is anticipated during this maintenance window. We STRONGLY RECOMMEND AGAINST users taking tests during this maintenance window. If you have any questions, please contact elearning@utdallas.edu.

LTI OAuth WebAssign Issue

Over the weekend on 4/25 from approximately 8:00 am until 4:40 pm, the eLearning site was experiencing a security certificate issue. This certificate issue may have also caused the LTI OAuth WebAssign Issue. If you are still experiencing the LTI OAuth Error in WebAssign, please follow these instructions below. If this still does not work, please email us at elearning@utdallas.edu along with full screenshots of the issue.

WebAssign has currently been having issues with Java, and it can result in an LTI OAuth Error screen. There is a workaround for this issue – located below. If this solution does not work in Chrome or Firefox, please update Java. If that does not work either, you will need to turn down your java security settings to medium (instructions on this are provided below the Chrome and Firefox instructions).  Once you have turned down the settings to medium, please try the workaround again.

For Chrome, you will need to click on the control tool located on the far right upper corner below the close button or x. Next, select new incognito window.

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In the new window, you will see this icon (looks like a spy) indicating you are in incognito mode:

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Next, login to https://elearning.utdallas.edu/ and go to the course with WebAssign. You should be able to get into it now.

For Firefox, you will need to click on the control tool located on the far right upper corner below the close button or x. Next, select new private window. The private window will have the little mask icon on it (see the picture).

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Next, login to https://elearning.utdallas.edu/ and go to the course with WebAssign. You should be able to get into it now.

If the above does not work and you have updated Java, please follow the directions on the next page then try the workaround again.

Go to your start menu, type in Java, and find the program called Configure Java.

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In the Java Control Panel, go to the Security tab, set the Security level to Medium, and click submit. Your WebAssign should work now. You can also select edit site list and add https://elearning.utdallas.edu/ to it

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eLearning Maintenance Outage – Fri. March 13, 1- 5 AM

A four-hour maintenance window has been scheduled for Friday, March 13, from 1-5 am (early morning) to apply infrastructure optimization to eLearning by the vender.  During this time window, there will be service interruptions of the eLearning system.  If you have any questions, please contact elearning@utdallas.edu.

FYI: Turnitin Outage scheduled for March 7, 9am-1pm

Turnitin services may be unavailable during a scheduled maintenance period on Saturday, March 7, 2015, from 9am to 1pm.  An announcement will appear for users within Turnitin at least 1 week in advance of when the system will be unavailable for this scheduled maintenance. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window.  If you have any questions, please contact elearning@utdallas.edu.

eLearning outage

At approximately 1:15pm, users began reporting issues logging into eLearning as well as accessing content.  Blackboard has been notified and is performing a rolling restart to address the issue.  Thank you for your patience.

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