eLearning now accessible

eLearning was brought back up at approximately 1am this morning. It has been rolled back to a backup point from Tuesday (May 22) evening. Thank you for your patience; we apologize for any issues this outage caused. If you have any questions, please contact elearning@utdallas.edu.

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PLEASE READ: eLearning Outage TODAY

Early this morning, an eLearning process ran that caused significant negative impact on student data for U18 courses.  Blackboard is taking eLearning down for approximately 4-6hrs, starting ASAP, in order to restore to a 9pm Tuesday evening backup point.  We apologize profusely for any issues this causes. Please know that once this is complete, we will work with OIT to ensure that this does not happen again.

UTD Network Maintenance – eLearning Login Impacted – May 20 (Sun), 6am-noon

On Sunday, May 20th, from 6am and noon, the UTD Office of Information Technology has scheduled a maintenance window to replace network hardware that will impact users’ ability to login to eLearning. Intermittent connectivity is expected for approximately 1.5hrs, but the window of 6hrs has been reserved. If you have any questions, please contact elearning@utdallas.edu.

eLearning Upgrade Outage Scheduled – May 12 (Sat), 2:30am-2:30pm

An eLearning outage has been scheduled for Saturday, May 12, from 2:30am until 2:30pm.  This 12hr window will be used to upgrade eLearning. During this time, eLearning will not be available.  Once the upgrade is complete, the LMS Tech group will spend the next 48hrs updating settings, the language pack, and branding.  If you have any questions, please contact elearning@utdallas.edu.

Recent Safari update causes problems when uploading files

Safari released an update for its web browser on March 29th that causes problems for students and faculty when attempting to upload files. Students are unable to upload files to assignments. Faculty are unable to upload files into course content areas. Blackboard is working to fix the issue as quickly as possible; however, it is recommended that users switch to Chrome or Firefox when using eLearning until the issue is resolved.

Turnitin Maintenance – March 17, 10am-4pm

Turnitin has scheduled a maintenance outage for this Saturday, March 17th, from 10am through 4pm.  This time will be used for hardware updates and performance improvements. Users will be unable to submit and grade during this maintenance window, so Turnitin recommends that any submission deadlines be adjusted to fall outside this maintenance window.

PLEASE NOTE: This DOES NOT impact the regular eLearning assignment tool.

Please contact elearning@utdallas.edu if you have any questions.  Thanks.

Upcoming March 3rd Maintenance Impacting Publisher Tools

This weekend from 11pm March 2nd until 3pm March 3rd, Blackboard will replace hardware at on one of its data centers. eLearning users may experience service interruptions to publisher tools (Partner Cloud) during this time. These publisher tools include Cengage Learning, Macmillan Higher Education, McGraw-Hill, Pearson, and Wiley.  Please contact elearning@utdallas.edu if you have any questions.

 

PLEASE NOTE: This maintenance DOES NOT impact core eLearning functionality (i.e. tests, assignments, discussion boards, etc.).